Frequently Asked Questions

Welcome to Sweedible! We've compiled answers to some of the most common questions our customers ask. If you don't find what you're looking for, please don't hesitate to contact us.

Orders & Shipping

Q: How long does shipping take?
A: Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 10-15 business days for international orders.

Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package's progress.

Q: What if my order arrives damaged?
A: We're sorry if that happens! Please contact us within 48 hours of receiving your order with photos of the damage, and we'll arrange a replacement or refund.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery for most items in their original condition. Please refer to our Return Policy page for complete details.

Q: How long do refunds take?
A: Once we receive and process your return, refunds are typically issued within 5-10 business days to your original payment method.

Payment

Q: What payment methods do you accept?
A: We accept all major credit and debit cards through Shopify Payments, as well as PayPal for your convenience.

Q: Is it safe to use my credit card on your site?
A: Absolutely! All transactions are encrypted and secured using SSL technology. We never store your credit card information.

Q: Can I modify or cancel my order?
A: Orders can be canceled/Modify within 6 hours of purchase. Contact us immediately at techlabsolution1@gmail.com.com. Once the order has been shipped, it cannot be canceled. You may still request a return after receiving the item..

Products

Q: Are your products authentic?
A: Yes, all products sold at Sweedible are 100% authentic and sourced from authorized suppliers.

Q: How do I know what size to order?
A: Please refer to the size guide available on each product page. If you're still unsure, feel free to contact us for assistance.

Q: Will items be restocked?
A: We regularly restock popular items. You can sign up for restock notifications on product pages or contact us for specific product availability.

Account & Privacy

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders easily and save your information for faster checkout.

Q: How do you protect my personal information?
A: We take your privacy seriously. Please review our Privacy Policy to learn how we collect, use, and protect your information.

Contact Us

Q: How can I contact customer service?
A: You can reach us through our Contact page. We typically respond within 24 hours during business days.

Q: What are your customer service hours?
A: Our customer service team is available Monday through Friday, 9 AM to 6 PM IST.